How-to
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Experience Host
What should I do if bad weather affects the experience I’m hosting?
What should I do if bad weather affects the experience I’m hosting?
We take safety seriously. If upcoming weather conditions may be unsafe for guests, you may cancel the experience without penalty. Read the Experience Host Cancellation Policy for more info.
If you’ve already started the experience and weather conditions make it unsafe to continue, we strongly encourage you to end the experience for the safety of your guests. Refunds can be handled afterwards by contacting us.
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Canceling your Experience as a Host
You can cancel an instance of your Experience from your calendar. Your guests will receive a notification and a full refund. Penalties may a… - help_center_platform.home.guest
Request a partial or full refund from your Host
Refund requests of any amount should be handled through our Resolution Center.