Communicating with guests

You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.

Use the message thread to communicate with guests after you receive notification of their booking.

A primary Host can grant Co-Hosts or assistants permission to communicate with guests and/or manage the Experience Calendar.

Your Host inbox makes it easy for you to connect with guests before, during, and after a trip.

We remove text from messages when our system detects words or numbers that might include contact info.

Learn how to save time as a host by scheduling messages to send automatically to your guests. The automatic messages are based on triggers like booking confirmed, Experience starts, and Experience ends