If a Host has to cancel for a valid reason, we’ll work with them and help their guests find another place to stay, without the Host incurring cancellation fees or other consequences from canceling.
Find details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation.
Your cancellation policy may be overridden in certain situations. In these cases, the guest may be given a full refund in accordance with our Terms of Service.