Policies
Policies
- How-to
Find your Host's cancellation policy
The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel. - How-to
Find the cancellation policy for your Experience reservation
The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel. - Community policy
Does the Extenuating Circumstances Policy apply to my reservation during the COVID-19 pandemic?
Learn about the policy for extenuating circumstances during COVID-19 pandemic. - How-to
Reservations and refunds during the Tokyo Olympic and Paralympic games
If something changes during the Tokyo Olympic or Paralympic games, here’s some helpful information to know about how it may affect your rese… - Community policy
Major Disruptive Events Policy
Find details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il… - Community policy
Extenuating Circumstances Policy and the coronavirus (COVID-19)
Find details of the coverage for COVID-19 under our extenuating circumstances policy.