How-to
•
Guest
If your Host is not responding
If your Host is not responding
When you have a confirmed reservation, your Host’s phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them.
If you’re wondering about check-in details and instructions, you’ll find them 48 hours before the check-in date on your reservation’s itinerary page.
If all communications failed and you can’t contact your Host, contact us.
help_center_platform.article.feedback_options.primary_prompt_v2
help_center.article.related_articles
- help_center_platform.home.guest
Contacting Hosts
If you want to find out more about a place or experience before booking, you can message the Host on Airbnb. - help_center_platform.home.guest
Host response time
Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status. - help_center_platform.home.guest
Where to find your check-in instructions
You can find your check-in information in the details of your reservation. We’ll also send you a reservation reminder email with this info.