Cancellation policies for your listing

Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose the cancellation policies for your listing: one for short-term stays and one for long-term stays. When you’re ready to do that, find out how to set your listing’s cancellation policy.

When choosing a cancellation policy for your listing, be sure that your selected cancellation policy complies with local rules and regulations.

Standard cancellation policies for shorter stays

Your standard cancellation policy applies to all reservations of 27 or fewer consecutive nights. You can choose one of the following standard cancellation policies:

• Flexible
  • Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid
  • If they cancel after that, you’ll be paid for each night they stay, plus one additional night
• Moderate
  • Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
  • If they cancel after that, you’ll be paid for each night they stay, plus one additional night, plus 50% for all unspent nights
• Firm
  • To receive a full refund, guests must cancel at least 30 days before check-in
  • If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights
  • If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
  • Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in
• Strict
  • To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
  • If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% for all nights
  • If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights
  • If they cancel after that, you’ll be paid 100% for all nights

The following standard cancellation policies are available by invitation only to certain Hosts:

• Super strict 30 days
  • Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights
  • If they cancel after that, you’ll be paid 100% for all nights
• Super strict 60 days
  • Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights
  • If they cancel after that, you’ll be paid 100% for all nights

Long-term cancellation policies for monthly stays

Your long-term cancellation policy applies to monthly stays, which are reservations of 28 or more consecutive nights. You can choose one of the following long-term cancellation policies:

• Firm
  • To receive a full refund, guests must cancel at least 30 days before check-in
  • If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights
  • If fewer than 30 nights remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights
• Strict
  • To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
  • If a guest cancels after that, you’ll be paid 100% for the nights already spent, plus the next 30 nights from the reservation
  • If fewer than 30 nights remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

Offer guests a non-refundable option with a discount for shorter stays

When you set your standard cancellation policy for stays of fewer than 28 nights, you can choose to offer a non-refundable option. The non-refundable option lets guests book at a discounted rate that’s not subject to your standard cancellation policy. If they cancel, they won’t be refunded.

Find out more about how to offer your guests a non-refundable option for a discounted rate.

When your cancellation policy may be overridden for a guest refund

Your cancellation policy may be overridden in certain situations, and your guest may be able to cancel for a refund. Find out more about when your cancellation policy may be overridden.

Special cases in which a different cancellation policy may apply

• Different cancellation policies apply for all stays in Italy
• Different cancellation policies apply for South Korean guests staying at places with Strict cancellation policies
• Learn more about cancellation policies in Germany
• There is a 24-hour free cancellation period for reservations in California

If your cancellation policy isn’t described in this article

We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.