How-to
Review moderation
Review moderation
Reviews need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy. We also have a detection system that proactively looks for signs that a review may not relate to a genuine stay. If our system detects that a review is likely to be fake—for example, because it doesn’t relate to a genuine stay on Airbnb or because it relates to a stay that was solely made to inflate a person’s ratings—it’ll be removed.
Read more in the Airbnb Reviews Policy and the Airbnb Content Policy.You can also find more info about how reviews work in general.
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- How-to•help_center_platform.home.guest
Removing a review
You can’t remove a review written about you, but you still have some options, such as responding or disputing it. - Community policy•help_center_platform.home.guest
Airbnb's Reviews Policy
Our policy helps ensure helpful, informative, and accurate reviews for guests and hosts. - Community policy•help_center_platform.home.guest
Airbnb's Content Policy
Read about the content that is not allowed on Airbnb, and how the Content Policy works.