How-to
Report suspicious messages
Report suspicious messages
Take down the scammers by reporting any suspicious messages. You’ll be helping keep the whole Airbnb community safe from phishing and scams.
Be safe, and only communicate, book, and pay through Airbnb. If you get a suspicious message, let us know by contacting us or flagging it.
To report a message
Report a message on desktop
- Go to Messages and select the conversation you want to report
- In the message, click the three dots icon
- Click Report this message
- Select the reason you're reporting the message and click Ok
- Give further details (if required), and then click Submit
Report a message in the Airbnb app
- Go to Messages
and select the conversation you want to report - Tap Report this message
- Select the reason you're reporting the message and tap OK
- Give further details (if required), and then tap Submit
Report a message in the Airbnb app
- Go to Messages and select the conversation you want to report
- Tap Report this message
- Select the reason you're reporting the message and tap OK
- Give further details (if required), and then tap Submit
Report a message on mobile browser
- Go to Messages and select the conversation you want to report
- In the message, tap the three dots icon
- Tap Report this message
- Select the reason you're reporting the message and tap Ok
- Give further details (if required), and then tap Submit
For most of the reasons, you'll have the option to block the person from messaging you again.
help_center_platform.article.feedback_options.primary_prompt_v2
help_center.article.related_articles
- help_center_platform.home.guest
Reporting and blocking
Select the conversation with the person you want to report or block and follow the instructions. - help_center_platform.home.guest
Avoiding fraud, scams, and abuse
We take steps to protect Airbnb's platform's integrity and mitigate the risks and losses associated with fraud, scams, and abuse by taking a… - help_center_platform.home.guest
How do I know if an email or website is really from Airbnb?
Fraudulent emails and websites often have an urgent tone and threaten account suspension. When in doubt, start at the Airbnb home page.