help_center_platform.search.search_suggestions_accessible_instructions
How-to

Check a guest’s profile photo

Checking out your guest’s photo is a great way to get to know them. If it’s not available, here’s why:

  • The booking isn't confirmed. Their photo only becomes available after confirmation.
  • They don’t have one. While we strongly encourage  guests to add photos, we don’t require them—but you can.

It’s important for you to feel comfortable with your guest. If a guest’s photo doesn't include their face, or it features something unhelpful—like a cartoon—you can contact us to cancel penalty-free.

help_center_platform.article.feedback_options.primary_prompt_v2

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