Nondiscrimination Policy

Last updated: October 21, 2024

Airbnb’s community is composed of millions of people from around the globe who bring with them different cultures, values, and norms. Our dedication to bringing people together by fostering meaningful and shared experiences rests on the principles of respect and inclusion. Along these lines, we ask that our users:

• Agree to our Community Commitment, which requires that everyone using Airbnb treat each other with respect regardless of their race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age.

• Abide by the below Nondiscrimination Policy.

Airbnb’s Nondiscrimination Policy

We prohibit users, including co-hosts and co-travellers, from discriminating against others on the basis of the following protected characteristics:

• Race
• Religion
• Gender
• Age
• Disability
• Familial status (having children)
• Marital status (being married or not)
• Ethnicity
• Nation of origin
• Sexual orientation
• Sex
• Gender identity
• Caste
• Pregnancy and related medical conditions

Refusal of Service or Differential Treatment

Airbnb users may not treat members of the Airbnb community differently or deny service to someone because of their protected characteristics or the perception that they have a protected characteristic. Some examples of this include:

• Declining or canceling a booking.
• Imposing different terms, conditions, or house rules (e.g., different limitations on access, fees, or other requirements related to the listing or booking process).
• Indicating a preference for or against a specific type of guest.

To help guests make informed decisions, hosts are welcome to provide information about the listing, but ultimately the decision as to whether a listing is appropriate for a guest, their family, or their co-travellers, is up to the guest. Below we include additional guidance on age and familial status, disability, and gender identity.

Age and Familial Status

Airbnb hosts may:

• Provide factually accurate information about their listing’s features (or lack of features) that could lead a guest to determine that the listing is unsuitable for guests of a certain age or guests with children or infants.
• Note in their listings any applicable laws or regulations that prohibit guests of a particular age or guests with children or infants (for example, a listing that is part of a housing association that is restricted to only seniors).

Airbnb hosts may not:

• Decide for guests that a listing does not meet the needs of guests of a certain age or guests with children or infants.
• Impose different terms or conditions or decline a reservation because of a guest’s age or familial status, unless such restriction is required by applicable law or regulations.
  • This includes imposing rules like “no guests under 21,” charging more fees for guests of a certain age, or discouraging certain types of guest bookings because of age or familial status.

Disability

Hosts are welcome to provide information about the listing to give guests with disabilities enough information to make a decision as to whether a listing is appropriate for themselves, their family, or other co-travellers.

Airbnb hosts may:

• Provide information about the unit’s accessibility features (or lack of them) in order to allow guests to decide whether to book the listing or not.
• Indicate on listings with accessibility features that priority may be given to guests seeking such features. This is intended to support guests who benefit from such features.

Airbnb hosts may not:

• Decide for guests that a listing does not meet the needs of guests with disabilities.
• Prohibit or limit the use of mobility devices, such as wheelchairs or walkers.
• Charge more fees for guests with disabilities, including pet fees when the guest has a Service Animal (or Emotional Support Animal in certain jurisdictions). Our Accessibility Policy includes more information about Service and Emotional Support Animals.
• Discourage bookings from guests with disabilities.
• Refuse to communicate with guests through accessible means that are available (e.g., interpreters, relay operators, or written communication).
• Deny reservation requests to avoid reasonable accommodation requests for guests with disabilities (such as a minor change in house rules). Our Accessibility Policy includes more information on reasonable accommodations.

Gender Identity

Airbnb expects our community to respect the self-identified gender(s) of our users. We consider an individual’s gender(s) to be whatever identity they express or prefer. If a user expresses a pronoun preference (for example, he/him, she/her, they/them), that preference should be respected.

Airbnb hosts may:

• Make a listing available only to guests of the host’s gender if the host shares common spaces (for example, bathroom, kitchen) with their guests.
  • In listings like this, hosts can also decide to accept guests who identify outside of the gender binary.

Airbnb hosts may not:

• Deny a reservation or impose differential treatment because a host disagrees with the expressed gender identity of a guest or because the guest identifies outside of the gender binary.

Discriminatory Language

• Airbnb users may not use language that calls for exclusion, segregation of, violence towards, demeans, insults, stereotypes, or seeks to convey a person’s inferiority because of a protected characteristic. This includes usage of slurs, negative associations, referring to a transgender individual by their pre-transition name (i.e., deadnaming), misgendering, microaggressions, and all other forms of hateful speech.

Hateful and Discriminatory Symbols, Images, and Objects

• Airbnb users may not display symbols, objects, logos, slogans, or images that are hateful, stereotype people because of a protected characteristic, or convey a discriminatory meaning. This includes images depicting discriminatory or racist symbols (including coded symbols), leaders of hate groups, or stereotypes.

Terms of Service and Local Law

Our Terms of Service require users to understand and follow laws or regulations that apply to them. Additionally, where this policy provides more protections and does not conflict with applicable laws or regulations, we expect users to follow this policy.

• Applicable laws or regulations may require certain hosts to make accommodation distinctions that violate this policy. In these cases, we do not require hosts to violate those applicable laws or regulations or to accept guests that could expose the hosts to a real and demonstrable risk of legal liability or physical harm.
• Hosts are allowed to explain legal restrictions that are important for guests to know in a clear, factual and non-derogatory manner.

If there is no applicable law or regulation on a particular issue, this policy governs.

How to Report a Violation

If you believe you have been discriminated against, or want to report a user, profile, listing, or message for discriminatory behavior, you have a few avenues available to make a report to us. You can:

• Click or tap the Report this listing icon  in the Airbnb app.
• Contact us directly, remembering to leave your name and specific details about the incident (including date(s), people involved, and reservation number, if applicable).

Under our Open Doors Policy, if a guest feels they have experienced discrimination that has resulted in them being denied service or unable to book or remain at a listing, Airbnb will investigate the report and in parallel, if needed, offer hands-on booking support to find the guest another place to stay. We have dedicated teams that enforce our Nondiscrimination Policy and take every report of discrimination seriously.

Get more information on common questions related to the Nondiscrimination Policy.