How-to
Managing your notifications
Managing your notifications
You can choose what type of notifications you receive—and how you get them—in your Notifications. Options include: phone calls, texts, push notifications to your Airbnb app, or emails.
Types of notifications
- Messages: Communication from Hosts or guests
- Reminders and suggestions: Reservation reminders, helpful tips to improve your trip, and other messages related to your activities on Airbnb
- Promotions and tips: Coupons, promotions, surveys, product updates, and inspiration from Airbnb and its partners
- Policy and community: Updates on home-sharing laws and advocacy efforts in your community
- Account support: Messages about your account, trips, legal updates, security and privacy info, and customer support requests
Turning off notifications
You can turn off most alerts in Notifications. You can also:
- Text (SMS): Reply STOP. To start receiving them again, reply START
- Emails: Click Unsubscribe in Promotions and tips or Policy and community email
- Push: Go to your mobile or tablet settings and turn off push notifications for the Airbnb app
- Phone: Ask the caller to remove you from the Airbnb call list
Important notifications that can’t be turned off
- Reservations
- Account activity
- Legal updates
- Security and privacy notices
- Customer service requests
In some circumstances, like if we can’t reach you by email, we may need to contact you by phone or in some other way.
Airbnb's mailing address: 888 Brannan St., San Francisco, CA 94103
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